Terms of service

Last updated: November 1, 2026

1. Overview

Welcome to SEROVEN. These Terms of Service (“Terms”) govern your access to and use of our website, online store, and related services.

Throughout these Terms, “SEROVEN,” “we,” “us,” and “our” refer to the business operating this website. “You” and “your” refer to any person accessing our website or purchasing our products.

By accessing our website or placing an order, you agree to these Terms and our applicable policies, including our Privacy Policy and Return & Refund Policy. If you do not agree to these Terms, please do not use our website.

2. Eligibility and Use of Our Website

You must be legally capable of entering into a binding agreement under the laws applicable to you to use our services or make a purchase.

You agree to use our website only for lawful purposes. You must not:

• Violate any applicable laws or regulations.

• Attempt to gain unauthorized access to our website or systems.

• Interfere with the security, functionality, or operation of our services.

• Submit false, misleading, or fraudulent order information.

• Use our website to distribute malicious software or engage in harmful activity.

We reserve the right to restrict access to our services where reasonably necessary to protect our business, customers, or website, subject to applicable law.

3. Products and Availability

SEROVEN makes reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate.

However, colors and product appearances may vary depending on your screen, device, lighting, or display settings.

All products are subject to availability. We reserve the right to discontinue products, limit quantities, or update product descriptions and prices at any time, subject to applicable law.

4. Orders and Acceptance

When you place an order, you agree that the information you provide is accurate, complete, and current.

After submitting an order, you may receive an order confirmation email. This confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

We reserve the right to reject, cancel, or limit an order where permitted by law, including in cases involving suspected fraud, pricing errors, product unavailability, or incorrect shipping information.

If we cancel an order after payment has been received, we will arrange any applicable refund to the original payment method.

5. Prices and Payments

All prices and applicable charges will be displayed during checkout. The currency, shipping fees, taxes, and other applicable charges will be presented where required and supported by our checkout system.

Prices may change without notice, but changes will not affect an order that has already been accepted, except where permitted by law.

Payments are processed through the payment methods and providers made available at checkout. You authorize the applicable payment provider to process the transaction associated with your order.

You are responsible for providing accurate billing information and ensuring that your selected payment method is authorized for the transaction.

6. Shipping and Delivery

We aim to process and ship orders within the timeframes communicated on our website or during checkout.

Delivery estimates are provided for guidance and may vary depending on the destination, carrier, customs procedures, weather, and other circumstances.

You are responsible for ensuring that your shipping address and contact details are accurate. We are not responsible for delays caused by incorrect information supplied at checkout, subject to applicable law.

If your order has not arrived within 30 days of the shipping confirmation date, please contact help@seroven.com so we can investigate and determine an appropriate resolution under our Return & Refund Policy and applicable law.

Nothing in these Terms excludes any delivery obligations or remedies required by applicable consumer-protection laws.

7. Returns, Refunds, and Exchanges

Our Return & Refund Policy governs eligible returns, refunds, and related requests.

Eligible standard returns may be requested within 30 days of delivery, subject to the conditions described in that policy and any mandatory rights provided by applicable law.

If your order arrives damaged, defective, or incorrect, please contact help@seroven.com within 7 days of delivery and provide your order number and supporting photographs where applicable.

For complete eligibility requirements, return instructions, and refund processing information, please review our Return & Refund Policy.

8. Intellectual Property

Unless otherwise indicated, the content on our website, including text, photographs, graphics, logos, product descriptions, designs, and other materials, belongs to SEROVEN or is used with appropriate authorization.

You may access and use website content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission, except where permitted by applicable law.

9. User Communications and Submissions

If you submit reviews, feedback, suggestions, or other content to us, you confirm that you have the right to provide that content.

You agree not to submit unlawful, fraudulent, defamatory, infringing, or harmful material.

Where permitted by law, you grant SEROVEN a non-exclusive, worldwide, royalty-free license to use, reproduce, and display submitted content for purposes related to operating, improving, and promoting our business.

This license does not override any privacy rights or other mandatory rights you may have under applicable law.

10. Third-Party Services and Links

Our website may use third-party services or contain links to external websites, including payment processors, shipping providers, analytics tools, and social media platforms.

Third-party services are subject to their own terms and privacy policies. We are not responsible for the content or practices of independent third-party websites, except where liability cannot be excluded under applicable law.

11. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee uninterrupted website access, error-free operation, or that every technical issue will be resolved immediately.

Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that cannot legally be excluded or limited.

12. Limitation of Liability

To the extent permitted by applicable law, SEROVEN will not be liable for indirect or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.

Nothing in these Terms limits liability for fraud, intentional misconduct, death or personal injury where exclusion is prohibited, or any other liability that cannot legally be limited.

These Terms do not restrict any mandatory rights or remedies available to consumers under applicable law.

13. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, and reasonable costs arising directly from your unlawful use of our website or your material violation of these Terms.

Nothing in this section imposes obligations on consumers that are prohibited by applicable consumer-protection law.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and disclose personal information.

Please review our Privacy Policy to understand our data-handling practices and your privacy rights.

15. Changes to These Terms

We may update these Terms to reflect changes in our business, services, or legal obligations.

Revised Terms will be published on this page with an updated “Last updated” date. Changes will apply as permitted by applicable law and will not retroactively remove rights that have already accrued to you.

Your continued use of our website after an update does not override any consent or notification requirements imposed by law.

16. Governing Law

These Terms are subject to the laws applicable to the business operating SEROVEN, without prejudice to any mandatory consumer-protection laws that apply in your country of residence.

If you are a consumer, nothing in this section deprives you of protections that cannot legally be waived under applicable law.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

18. Contact Information

If you have questions about these Terms, your order, or our services, please contact:

SEROVEN Customer Support

Email: help@seroven.com

For order-related inquiries, please include your order number so we can assist you more efficiently.